Landscaping Mayfair Service Terms and Conditions

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Mayfair to residential and commercial clients. By making a booking, requesting a quotation, or instructing us to begin work, the client agrees to be bound by these terms. These conditions are intended to provide clarity around the booking process, payment obligations, cancellation rights, liability, waste handling, and the legal framework that applies to the services. They should be read together with any written quotation, schedule of works, or service confirmation issued for a specific project.

Landscaping Mayfair provides a range of garden and outdoor space services, which may include planting, turfing, lawn care, hard landscaping, maintenance, clearance, and related works. Each project is different, and the exact scope of work will be defined in the quotation or service agreement. Any reference to landscaping services, landscaping work, or Mayfair landscaping services in these terms includes all such works unless the context requires otherwise.

These terms apply to all bookings unless expressly varied in writing. Any variation must be agreed by an authorised representative of Landscaping Mayfair before it takes effect. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

1. Booking Process

Bookings may be made following an enquiry and a review of the proposed works. The client may be asked to provide photographs, measurements, access information, desired dates, and any relevant details about the site conditions. This information allows us to assess the project and provide a realistic quotation. In some cases, a site visit may be necessary before a final price or timetable can be confirmed.

All quotations are issued on the basis of the information supplied at the time of enquiry. If the site conditions differ from those described, or if additional work becomes necessary once the landscaping project has begun, the quotation may be revised. A quotation does not become binding until the client accepts it and a booking is confirmed. Acceptance may be made in writing, by email, or by any other method we reasonably accept.

Once a booking is accepted, the client will receive confirmation of the proposed start date, estimated duration, and any requirements needed before work begins. The client must ensure that access to the property is available on the agreed dates and that any necessary permissions, consents, or approvals have been obtained. Where the work involves shared access, communal areas, or restrictions affecting neighbours or third parties, the client must notify us in advance.

2. Scope of Work and Changes

The scope of services will be limited to the tasks expressly stated in the quotation or service confirmation. Any additional requests made during the project may be treated as a variation and may affect the price and completion time. Mayfair landscaping services are often influenced by weather, plant availability, ground conditions, and access constraints, and the client acknowledges that reasonable adjustments may be necessary to achieve the best practical result.

If unforeseen issues are identified during the works, such as hidden drainage problems, unstable ground, damaged retaining structures, buried services, or poor soil conditions, we may pause the works and notify the client. Where appropriate, we will provide a revised estimate or alternative proposal. We are not obliged to continue with work that is unsafe, unlawful, or materially different from the original instructions without agreement on the revised scope.

Any instruction from the client to change the design, materials, planting plan, or timing of the works must be confirmed before implementation. We reserve the right to decline a variation request where it would compromise quality, health and safety, or legal compliance. Delay caused by variation requests will not be treated as a breach by Landscaping Mayfair.

3. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Quotations may be fixed price, estimated price, or day-rate based depending on the nature of the work. Unless expressly stated, quotations are valid for a limited period and may be withdrawn or revised if costs change due to supplier pricing, labour availability, or project changes. Any deposits requested are payable before the start date and may be required to secure materials, labour, or a booking slot.

Invoices must be paid in accordance with the payment terms stated on the invoice or quotation. Unless otherwise agreed, payment is due within the specified period from the invoice date. The client is responsible for ensuring prompt payment in full and without deduction or set-off, except where such deduction is required by law. We may suspend work if payment is overdue or if the client fails to meet a contractual payment milestone.

Where materials are purchased specifically for a project, the cost of those materials may be charged in advance or on order. Special-order items, bespoke features, and plant stock may be non-refundable once ordered. If the client requests premium finishes, specialist equipment, or accelerated scheduling, additional charges may apply. All taxes, where applicable, will be shown separately or included in the stated price.

Late payment may result in reasonable administration charges and statutory interest where permitted by law. Ownership of any materials supplied by us may remain with Landscaping Mayfair until payment has been received in full. Until then, we reserve the right to recover unpaid goods where lawful and practicable.

4. Cancellations, Rescheduling, and Delays

The client may cancel a booking by giving notice in writing. The amount refundable, if any, will depend on the stage reached at the time of cancellation and on any non-recoverable costs already incurred. Where materials have been ordered, labour scheduled, or preparatory work carried out, reasonable charges may be retained or invoiced even if the project is cancelled before completion.

If the client wishes to reschedule, we will try to accommodate a new date, but we cannot guarantee availability. Repeated changes may affect the booking priority and may require a revised quotation. If the client is not present, or access is unavailable on the agreed date, we may treat this as a late cancellation or abortive visit and charge for wasted time, travel, or labour.

We may also need to reschedule due to weather, supplier delays, staff illness, safety concerns, or conditions that make the work impractical or unsafe. In such cases we will act reasonably and communicate a new proposed date. We will not be liable for delay caused by events beyond our reasonable control, including severe weather, transport disruption, shortages of materials, or utility interruptions.

5. Client Responsibilities

The client must provide accurate information about the site and ensure that the area is reasonably accessible and safe for the work to proceed. This includes access to water, electricity, parking arrangements where required, and notification of any hidden hazards or sensitive features. The client should remove or secure personal belongings, ornaments, fragile items, and other objects that could be damaged during the works.

Where pets, children, or vulnerable persons may be affected by the landscaping activity, the client must take appropriate precautions. We are not responsible for supervising occupants or securing valuables unless specifically agreed in writing. The client must also obtain any permissions required from landlords, managing agents, freeholders, neighbours, or local authorities where such permissions are necessary for the work.

The client is responsible for checking that the proposed landscaping works are consistent with any covenants, planning restrictions, lease conditions, or other property obligations that apply to the site. If the client instructs us to proceed without necessary permission, they accept all resulting risks and liabilities unless the law provides otherwise.

6. Liability and Limitations

We will perform the services with reasonable care and skill, using suitably trained personnel and appropriate materials where applicable. However, landscaping work can involve natural materials, ground variation, plant behaviour, and external environmental factors, so no outcome can be guaranteed in every respect. Plants may fail, settle, or require aftercare despite proper installation, and the client acknowledges that living materials are subject to seasonal and environmental variation.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability arising from any project will be limited to the amount paid or payable for the specific services giving rise to the claim, except where a different limit is required by law.

We are not liable for indirect or consequential loss, including loss of profit, loss of enjoyment, loss of business, or loss caused by third parties, except where such exclusion is unlawful. We are also not liable for damage caused by pre-existing defects, hidden conditions, acts or omissions of the client, or failure to follow maintenance advice where such advice has been given in writing or verbally.

Any claim relating to defective services must be notified within a reasonable time after the issue becomes apparent. The client must allow us a reasonable opportunity to inspect and, where appropriate, remedy the matter. If a claim relates to goods or materials supplied by third parties, our responsibility is limited to reasonable assistance in pursuing the relevant supplier rights where applicable.

7. Waste, Clearances, and Environmental Compliance

All waste generated by landscaping works must be handled in accordance with applicable waste laws and environmental standards. Where we remove green waste, soil, rubble, timber, packaging, or other materials as part of the service, such waste may be transported, sorted, recycled, reused, or disposed of through lawful channels. The client acknowledges that waste handling arrangements may form part of the quotation and may be subject to separate charges.

The client must disclose any suspected hazardous materials on site, including asbestos, contaminated soil, chemical containers, oil residues, asbestos-cement products, or other regulated substances. We do not undertake hazardous waste removal unless specifically agreed and properly licensed arrangements are in place. If hazardous or regulated waste is discovered unexpectedly, work may be stopped until the issue is assessed and an appropriate lawful plan is agreed.

Where materials are left on site for client collection or reuse, the client must remove them promptly and in accordance with applicable rules. We may not deposit waste in a manner that breaches waste legislation, and we reserve the right to refuse any instruction that would require unlawful disposal. The client agrees to cooperate with all reasonable measures needed to ensure compliance with environmental obligations.

8. Title, Risk, and Materials

Risk in goods and materials supplied for the project may pass to the client once they have been delivered to site or installed, depending on the nature of the item and the stage of the work. However, ownership may remain with us until full payment is made. Plants, aggregates, fixtures, and decorative elements may differ slightly from samples or descriptions due to natural variation or supplier substitution.

If the client supplies materials, plants, or equipment, we are not responsible for defects in those items or for delays caused by their failure to arrive on time, unless the issue is due to our negligence. We may refuse to install client-supplied items that appear unsafe, unsuitable, or inconsistent with the planned work. Any extra time spent dealing with unsuitable materials may be charged.

We may also recommend materials or planting choices, but such recommendations are advisory unless expressly agreed as a guaranteed specification. The client remains responsible for final selection where a choice is made against our advice.

9. Complaints and Remedies

If the client is dissatisfied with any aspect of the landscaping services, they should notify us as soon as reasonably possible so that the matter can be reviewed. We may request photographs, access to the site, or other information needed to investigate the issue. Where a defect is confirmed and falls within our responsibility, our preferred remedy may be re-performance, repair, replacement, or another appropriate solution at our discretion, subject to legal requirements.

Complaints will be assessed fairly and in good faith. No remedy will be available where the issue arises from factors outside our control, including misuse, lack of maintenance, vandalism, weather extremes, or later alterations made by others. Where a complaint concerns a completed project, the client must preserve the affected area to allow proper inspection.

Any agreed remedial work does not extend or renew liability beyond what is required by law, unless expressly stated in writing. These terms do not affect any statutory rights that a consumer may have under applicable UK law.

10. Governing Law

These Terms and Conditions and any dispute or claim arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by law.

If a dispute cannot be resolved through direct communication, the parties may attempt to settle it through negotiation or another lawful alternative dispute resolution process before commencing court proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or protective relief where necessary.

By instructing Landscaping Mayfair, the client confirms that they have read, understood, and accepted these terms. The parties intend these terms to operate fairly and reasonably, while protecting both the client and the service provider in relation to landscape work, maintenance, and related services.